Strategic, hands-on Senior UX/Product Designer and Design Lead with 20+ years of experience creatinghuman-centered experiences across customer-facing and enterprise environments. Skilled at connecting business objectives with customer needs through research, service design, journey mapping, and systems thinking. Combines strong visual design craft with collaborative leadership, stakeholder influence, and a passion for transforming complex, interconnected challenges into intuitive, cohesive experiences.

Professional experience

VP, User Experience Design Lead
JPMorgan Chase, Columbus,OH | October 2022 - Present

  • Lead end-to-end UX design across complex enterprise platforms, from discovery and problem definition through journey mapping, prototyping, and implementation.

  • Redesigned an outdated enterprise application catalog, improving application clarity and discoverability through contextual information, onboarding integration, and internal navigation and communication channels.

  • Established a reusable application catalog template and advocated for intuitive design system naming conventions that better align with user expectations.

  • Designed a centralized mobile experience to educate employees about enterprise applications, device usage, and available self-service resources.

  • Facilitate collaborative workshops and co-creation sessions to align stakeholders, challenge assumptions, and balance user needs with business and technical constraints.

  • Create wireframes, high-fidelity Figma designs, and interactive prototypes to communicate experience concepts, support MVP decisions, and build stakeholder alignment.

  • Mentor designers through constructive feedback and individualized guidance, helping them develop their strengths and grow professionally.

User Experience Specialist
Nationwide, Columbus,OH | December 2006 - October 2022

  • Led UX design for Nationwide’s telematics initiatives, connecting customer awareness, education, enrollment, and ongoing mobile engagement across multiple digital touchpoints.

  • Directed design efforts and collaborated with content teams to create cohesive experiences addressing customer concerns about driving data, program participation, and performance evaluation.

  • Partnered with third-party technology vendors to refine functionality, navigate technical limitations, and advocate for critical user experience requirements.

  • Designed customer-facing experiences across insurance, financial services, retirement, and claims, simplifying complex information and workflows.

  • Used customer interviews, surveys, A/B testing, guerrilla testing, and card sorting to identify user needs, uncover patterns, and inform design decisions.

  • Collaborated with the NFL on digital campaign design for the Walter Payton Man of the Year initiative, ensuring alignment with established brand guidelines.

Core Skills

UX Strategy
Service Blueprinting
Journey Mapping
Systems Thinking
Information Architecture
Human-Centered Design

UX/UI &
Visual Design

Interaction Design
Wireframing
High-Fidelity Prototyping
Visual Storytelling
Design Systems
Accessibility (WCAG 2.1)

Research & Collaboration

User Interviews
Surveys
A/B Testing
Guerrilla Testing
Card Sorting
Workshop Facilitation
Co-Creation, Stakeholder Management
Agile

Tools

Figma
FigJam
Adobe Creative Suite
Sketch
Axure
Miro
Lucid
Jira

EDUCATION

Bachelor of Fine Arts
Visual Communication Design
University of Dayton
May 2002